Booking Changes and Cancellations Once you have made a booking and it has been confirmed, cancellation charges will apply if you are unable to attend. If the supplier is unable to fill your position on the allocated day you may lose your booking completely. If we are able to change your booking the following fees will apply as a minimum and may vary between suppliers. Requests to change or cancel a booking within 21 days of the confirmed date will often result in the forfeiture of the booking. An administration fee of $50 will be charged to booking changes where there is greater than 21 days to the confirmed date. Changes within 21 days of the confirmed date will be subject to a 25% administration fee as a minimum. These charges are a minimum and may vary depending on the supplier and the nature of your booking. If for reasons outside of our control (weather, availability etc) we had to cancel the event we will contact you as soon as possible to organise another suitable time. If you are unable to reschedule another time this would incur a minimum 25% cancellation charge and may be as high as 100% depending on the nature of the event. Delivery All confirmations are delivered via email. We will send confirmation of your booking direct to your email address. If you do not receive an email regarding your booking within 3 working days of making a booking request over the internet or via phone please contact the supplier or us directly as there may be a problem with your email address.
i.e. your email address was incorrect or spam filters are deleting our emails.
If we don't hear from you we will consider your booking confirmed and the email received. You may forfeit your payment if you are unable to attend on the confirmed day.
Vouchers Your voucher will be valid for six months and the recipient is welcome to exchange it for an alternate experience/event (once only) free of charge within the six month time frame. Subsequent changes will incur an administration fee. The expiry date of the voucher will remain six months from time of original purchase. If the chosen experience/event is of a higher value, payment of the difference will be required. If the chosen experience/event is of a lesser value the difference will be deducted from your next purchase. Vouchers can be extended for a period of 3 months for a fee of $30. A voucher can be re-activated within 30 days of it becoming expired for a fee of $50. The voucher will be valid for 3mths from the date of expiry. Vouchers are non redeemable for cash and are non refundable.
Venues If for any reason your selected venue or experience/event was withdrawn we would make our best efforts to provide your experience/event through an alternate venue, if this is not suitable we will happily exchange your voucher to an alternative experience/event of the same or lesser value. FreemanX works in conjunction with some of Australia’s finest experience/event suppliers, participation is conditional of acceptance of their individual Terms and Conditions. Experience Descriptions You can contact our customer service team for clarification on any experience/event. The information supplied is correct at time of publication; however it is abbreviated and may change slightly from time to time without notice. The complete set of information regarding your selected experience/event will be sent out via email and participation is conditional on acceptance of that description. Transportation All experience/events unless expressly mentioned in the experience/event details are supplied excluding transportation to and from relevant venues.
Experience Pictures The pictures are used as an indication only of the experience/event. The venues, vehicles, settings, and craft may vary. Session Lengths Session lengths are an indication only of the time you will be at the venue. At most venues you will take turn with members of the public and waiting time may be involved.
Restrictions FreemanX provides all information regarding any restrictions that may apply in the gift pack i.e. minimum age, weight, health or any other restriction. Please read through your gift pack material on receipt and contact us within two weeks of receipt if the experience/event is not suitable. We can then exchange your experience/event free of charge.
Disability Certain experience/events supplied by FreemanX may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability on ordering your experience/event.
Availability All experience/events are subject to availability so it is advisable to book at least 6-8 weeks in advance. Longer advance bookings are recommended for peak times including weekends and holidays.
The Weather Certain experience/events are subject to weather conditions. If in the event the experience/event is cancelled due to unsuitable weather conditions, an alternative booking will be made available.
Complaints If you find any aspect of your dealings with FreemanX unsatisfactory please bring it to the attention of our customer service team so we can make reasonable steps to remedy the situation. If you are unsatisfied with your experience/event on the day, please bring it to the attention of the venue management on the day. It is important you do this so that both parties have immediate access to a solution. If this is not done we may be limited in the assistance we can provide after the experience/event.
FreemanX Acts as an AgentFreemanX acts as an agent only. FreemanX suppliers provide their services directly to the customer. We make no guarantees or warranties implied or otherwise about the services that are provided to the customer by our suppliers. FreemanX sells Experience Vouchers for businesses that provide recreational activities and other services. While FreemanX chooses it's suppliers carefully, FreemanX is not a provider of the services and has no responsibility for any activities and/or services provided or not provided by the supplier or any other party. All FreemanX vouchers are subject to the supplier/operator's terms and conditions and FreemanX terms and conditions. FreemanX holds no authority or influence over any supplier or their operations. LiabilityFreemanX has no liability for any damage or loss caused by any negligent omission or act of any service provider or third party. FreemanX has no liability for any act, default or omission, whether negligent or otherwise, of any service provider. Where FreemanX's liability cannot be excluded, such liability is limited to the value of the voucher purchased.
Other Information All Prices are in Australian dollars, include GST and are correct at time of publication. FreemanX reserves the right to change prices without notice. Any change in price will be communicated before an order is placed.
FreemanX selects suppliers carefully and is associated with world class affiliates. However FreemanX can not guarantee the satisfactory performance or the safety standards of any of our suppliers. This website contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version. FreemanX’s liability for any claim howsoever arising shall not exceed the price of the experience/event purchased. The images, illustrations, and text contained within this website are protected by copyright and must not be replicated in whole or part unless given the express permission of Freeman Experience Pty Ltd..
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